Privacy Policy

1. Who We Are and How to Contact Us

AMAZON ATTORNEY LLP, operating under the name Amazon Attorney, is a United States-based sellers’ law firm serving Amazon sellers and e-commerce businesses worldwide.

This Privacy Policy explains how we handle personal information relating to our website, consultation enquiries, client engagements, case work, communications, and associated administration.

For the activities described here, we determine why and how personal information is used, except where a different role or arrangement is explained for a particular matter.

Contact us about privacy at:

You may mark your message “Privacy Request.” No particular wording is required to exercise an applicable privacy right.

2. Who and What This Policy Covers

This Policy covers website visitors, people requesting consultations, clients, authorized business representatives, and individuals whose information is relevant to our services.

Those services include:

• Amazon Appeal Process & Reinstatement.
• Amazon TRO Defense & Frozen Funds Release.
• Amazon Proposition 65 Defense and Release Frozen Funds.
• Amazon AAA Arbitration: Sue Amazon.
• Amazon Brand Registry & Protection.
• Amazon IP Lawyers.
• Amazon Relay Account Reinstatement.
• Amazon Account/Listing Hijacker Removal.
• Amazon KDP and ACX Reinstatement.
• Amazon Vendor Account Reinstatement.
• Amazon ASIN/Listing Reinstatement.

It also addresses information about relevant suppliers, business partners, employees, account owners, complainants, and other individuals involved in a matter.

A matter-specific notice or engagement agreement may provide further privacy information. Our Terms and Conditions govern service arrangements; our Cookie Policy provides information about website technologies.

Independent third-party services have their own notices. That does not remove our responsibility for personal information we disclose to them.

3. Privacy Notice and Consent

This Policy explains our practices. Browsing our website or reading this notice does not, by itself, provide consent for every possible use of personal information, marketing activity, cookie, or international transfer.

Where consent is required, it must be obtained through an appropriate separate choice.

The consultation-form acknowledgement relates to handling your enquiry. Separate permission or another appropriate lawful basis is needed for additional activities such as marketing, publication of case details, unrelated disclosures, or use of identifiable case material to train an unrelated artificial intelligence system.

4. Information Provided Through Our Consultation Form

Depending on the enquiry, the form collects:

• Full name and email address.
• Phone or WhatsApp number, if provided.
• Country or region and preferred contact method.
• Selected service and relevant appeal or suspension category.
• Business, brand, or account name, if provided.
• Case description, relevant notice text, and any disclosed deadline.
• Applicable service-specific details, such as marketplace, ASIN, listing URL, case reference, trademark status, or KDP, ACX, or Relay information.
• Your privacy acknowledgement and any generated submission reference.

We use these details to receive, route, assess, and respond to the request, and to keep a record of the enquiry.

Form information can be processed by our website and form infrastructure, stored in enquiry records, and sent to the firm’s internal notification mailbox. This involves the relevant infrastructure and email providers.

Sending an enquiry does not, by itself, create an attorney-client engagement. Applicable duties toward prospective clients may nevertheless apply.

Please omit passwords, one-time verification codes, full payment-card details, and unnecessary identity or financial information from the initial form.

5. Information Collected During a Case

Where needed for the agreed matter, we may receive:

Contact and business information:

Names, business roles, company details, correspondence addresses, contact details, and information establishing your authority to instruct us.

Amazon and marketplace information:

Seller or vendor identifiers, account names, marketplaces, account-health information, suspension history, complaint identifiers, listings, ASINs, notices, appeals, and platform correspondence.

Commercial and supporting evidence:

Invoices, purchase and supply records, authorization letters, inventory information, delivery records, product documentation, business relationships, and relevant transaction evidence.

Identity and verification information:

Identity documents, signatures, photographs, dates of birth, business-ownership records, and other evidence reasonably required for verification or the matter.

Financial information:

Billing details, payment and refund references, transaction confirmations, and account or statement information relevant to a funds-release or verification matter.

Intellectual property and legal information:

Brand and trademark details, applications and registrations, infringement allegations, rights-holder communications, court or arbitration documents, evidence, deadlines, legal instructions, and related case records.

Communication information:

Emails, messages, meeting notes, documents you send, and relevant audio, video, or other records you provide.

We limit collection to information relevant to the purpose. We will explain requests for additional sensitive documents and agree an appropriate method of delivery.

6. Sensitive Information and Third-Party Documents

Case materials can contain sensitive financial or identity information, health information, information about alleged offences, or other specially protected data.

We limit handling of such information to authorized case purposes and identify any additional legal condition required by applicable law before processing it.

We handle consultation and case information subject to applicable professional confidentiality obligations. Attorney-client privilege depends on the circumstances and governing law; submitting a website form does not, by itself, guarantee that every communication is privileged.

You should provide only material you are lawfully entitled to disclose. Where appropriate, redact unrelated account numbers, customer details, identification numbers, or information about individuals not relevant to the matter.

A supplier invoice or court document may contain another person’s information even if it appears to be a business record. We assess that information according to its content and use.

7. Information from Other Sources

Relevant information may come from:

• You or your authorized representatives.
• Other advisers or professionals involved in your matter.
• Amazon or another platform.
• Complainants, rights holders, counterparties, or their representatives.
• Courts, arbitrators, regulators, and registration authority.
• Public court records, trademark records, business registers, or other relevant public sources.
• Providers supplying transaction confirmations, delivery information, or security alerts.

We do not treat public availability as permission for unrestricted use. Information from other sources is used only for a relevant, lawful purpose.

Where required, we will provide notice to affected individuals, subject to lawful exceptions such as professional confidentiality or protection of legal claims.

8. Website and Technical Information

Our website and its infrastructure may generate technical records such as:

• IP address and approximate location derived from it.
• Browser and device characteristics.
• Operating system and language settings.
• Requested pages, referral information, and timestamps.
• Submission events, error records, and security-related activity.
• Cookie or similar identifiers where the relevant technology is enabled.

IP addresses and online identifiers can be personal information. We do not assume that technical logs are anonymous merely because they do not contain a person’s name.

Technical records support website delivery, troubleshooting, security, and any separately disclosed measurement purpose. Cookie-related choices are addressed below and in our Cookie Policy.

9. How We Use Personal Information

We use relevant information to:

• Respond to consultations and service enquiries.
• Check conflicts, authority, and whether we can accept a matter.
• Establish and administer engagements.
• Investigate account, listing, funds, intellectual property, or other issues.
• Prepare advice, appeals, correspondence, filings, and other agreed work.
• Communicate with authorized third parties for the matter.
• Maintain case histories and professional records.
• Invoice, reconcile payments, and assess or process refunds.
• Manage complaints, legal claims, and professional obligations.
• Protect systems and investigate suspected misuse.
• Improve website operation using appropriately limited information.
• Send optional marketing where permitted and subject to applicable choices.

We will not use identifiable case material for public examples, testimonials, advertising, or an unrelated purpose without an appropriate separate basis and any necessary permission.

If a materially different use is proposed, we will provide the information and obtain any consent required before that use.

10. Lawful Bases Where GDPR or UK GDPR Applies

Where these laws apply, the basis depends on the purpose and individual concerned:

• Requested consultations and an individual client’s services: Pre-contract steps or performance of the contract.
• Business-representative enquiries, conflict checks, case administration, security, and legal claims: Legitimate interests, subject to balancing the affected person’s rights.
• Required professional, regulatory, accounting, or legal records: Compliance with applicable legal obligations.
• Optional activities requiring consent: The relevant consent, including marketing or device technologies where required.

Our legitimate interests include responding to requests, providing lawful professional services, protecting information and systems, and establishing or defending claims.

A company contract does not automatically establish a contractual basis for every individual’s information. Sensitive or offence-related information requires any additional condition prescribed by law.

Withdrawing consent does not invalidate processing already lawfully carried out or remove a separate lawful retention obligation.

11. People and Organizations That May Receive Information

Relevant recipients may include:

Our authorized personnel:

Attorneys and other authorized personnel who need the information for the enquiry, matter, or legitimate administration.

Technical and administrative providers:

Website hosting, form processing, data storage, email, communications, document management, security, scheduling, and accounting providers, where used for the relevant activity.

Professional participants:

Local counsel, experts, translators, insurers, auditors, and other advisers involved as necessary and authorized.

Matter-related recipients:

Amazon, other platforms, rights holders, counterparties, their representatives, courts, arbitrators, government offices, or registration authorities, where disclosure is authorized or otherwise lawful.

Financial institutions:

Banks and any payment or refund provider involved in the transaction.

Legal or regulatory recipients:

Authorities or other persons where disclosure is required or permitted by law, a valid legal process, or an applicable professional duty.

Business successors:

A successor involved in a lawful restructuring or transfer of the practice, subject to appropriate safeguards, professional obligations, and any required notice or consent.

Recipients do not all have the same role. A provider may process information on our instructions, while a bank, platform, independent lawyer, or authority may have its own legal responsibilities.

We disclose information relevant to the purpose and use applicable contractual, confidentiality, or legal protections. Contact us for information about recipients relevant to your enquiry or matter, subject to lawful restrictions.

12. Court, Trademark, and Other Public Filings

Some filings and associated records may become public. This can include names, business or correspondence addresses, ownership information, case references, and documents filed with an authority.

Where practicable, we will explain relevant public-disclosure implications and available options such as lawful redaction, a permitted alternative address, or an application to restrict access.

Our Privacy Policy cannot override an authority’s publication rules or guarantee that a public filing will remain confidential.

13. Email, Phone, WhatsApp, and External Services

Messages and attachments may be processed by the providers operating the communication channels you use and our corresponding systems.

If you choose WhatsApp or another third-party platform, that provider’s terms and privacy arrangements also apply. Consider using the agreed document-delivery method for sensitive case materials.

Before recording or transcribing calls or meetings, we provide any notice and obtain any consent required by applicable law. Sending an enquiry is not automatic consent to recording.

Our public privacy contact is support@amazon-attorney.com. Internal routing arrangements do not change your ability to contact us through that address.

14. Cookies, Analytics, and Advertising Technologies

Cookies and similar technologies can support essential functions, remember choices, measure use, or support advertising, depending on the technologies actually enabled.

We identify enabled tools, their purposes, and the available choices in our Cookie Policy and relevant collection or consent notices.

Where consent is required, we obtain it before activating the relevant analytics, advertising, or embedded technologies. We rely on an exemption only where its legal conditions are met.

Reading this Policy, scrolling a page, or leaving a preselected option unchanged is not a substitute for valid consent where required.

You may use available website privacy controls and browser settings to manage technologies. Blocking essential storage can affect requested functions. You can request a consultation without agreeing to optional tracking.

Browser “Do Not Track” settings and legally recognized opt-out signals, such as Global Privacy Control, are different mechanisms. We handle applicable signals as required by the law that governs the processing.

For information about a specific technology or a difficulty using a privacy control, contact support@amazon-attorney.com.

15. Marketing, Reviews, and Testimonials

Case communications, invoices, and responses to your request are different from optional promotional messages.

Where marketing is sent, we will apply the relevant legal basis and required choice. You can ask us to stop marketing or use an available unsubscribe mechanism.

Opting out does not stop necessary service, legal, billing, or privacy-request communications.

A client engagement or external review does not automatically authorize publication of confidential case details. Identifiable testimonials and case examples require appropriate permission.

If publication relies on consent, you can ask to withdraw it. We will explain the effect on future use and the practical limits concerning third-party platforms or material already lawfully distributed.

16. Automation and Assistive Tools

Routine tools can assist submission routing, security, administration, research, and drafting.

Before providing personal information to an external assistive tool, we assess its purpose, confidentiality, provider terms, and applicable legal requirements. This notice is not authorization to use confidential case information for unrelated model training.

A website response or automated acknowledgement does not establish a paid engagement or replace case-specific professional advice.

Where applicable law regulates a solely automated decision with legal or similarly significant effects, we provide the required information, safeguards, and available rights. Contact us if you believe such a decision has affected you.

17. International Processing and Transfers

Our firm serves clients worldwide, and information may be processed in the United States and other countries where authorized personnel, providers, or matter participants operate.

The locations relevant to your matter depend on its scope and the services used. Privacy laws and authority-access rules can differ between countries.

We make a transfer restricted by applicable law only where an appropriate lawful mechanism is available and any required assessment has been completed. Depending on the situation, mechanisms can include an applicable adequacy arrangement, authorized contractual clauses, or a narrowly available statutory exception.

We check the relevant destination, provider status, and contractual arrangement before relying on a transfer mechanism.

You may request information about transfer arrangements and applicable safeguards, subject to lawful redactions protecting confidential or commercially sensitive information.

Providing an enquiry is not blanket consent to all international transfers.

18. How Long We Keep Information

Retention depends on the category, purpose, matter, and applicable duties. We use the following criteria:

Consultation records:

Time needed to answer and follow up the enquiry, resolve associated issues, and keep any limited record necessary for conflicts, complaints, or legal claims.

Client files:

The engagement period and any subsequent period justified by professional file duties, applicable limitation periods, litigation needs, or another specific legal requirement.

Payment and accounting records:

The period required for applicable tax, accounting, audit, and transaction obligations.

Marketing records:

Time needed for the permitted communication purpose. A limited suppression record may remain to respect an opt-out.

Security and technical logs:

The period reasonably needed for troubleshooting, security investigation, and related claims, according to their content and risk.

Privacy requests and permissions:

Time needed to demonstrate handling of requests, consent choices, objections, and compliance.

Backup copies:

The applicable recovery cycle. We restrict information awaiting removal from backups and restore it to routine use only for an appropriate, lawful reason.

A legal hold can suspend ordinary deletion for relevant records. We limit the hold to the records and period justified by its purpose.

When retention is no longer justified, we delete, securely dispose of, or genuinely anonymize information. Information that can still be linked back to an individual is not treated as anonymous.

Contact us for retention information applicable to your matter. We follow any more specific retention period communicated to you unless a lawful reason requires otherwise.

19. Security and Incident Handling

We use reasonable safeguards appropriate to the information, activity, and risk. These include controls designed to limit authorized access, protect communications and records, and reduce accidental loss or unauthorized disclosure.

No website, email channel, or storage system can be guaranteed completely secure.

Do not send passwords, verification codes, or unnecessary sensitive information through an initial enquiry. Tell us promptly if you believe information has been sent to the wrong recipient or exposed.

If an incident affects personal information, we will assess it, take appropriate containment and remedial steps, and provide notifications where applicable law or professional obligations require them.

20. Privacy Rights and Requests

Depending on applicable law, you may have rights to:

• Learn about the information collected and its uses.
• Obtain access or a copy.
• Correct inaccurate information.
• Request deletion.
• Restrict or object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent for processing based on it.
• Opt out of regulated sale, sharing, targeted advertising, or certain profiling.
• Limit specified uses of sensitive information.
• Challenge certain automated decisions.
• Complain to an appropriate authority.

Rights depend on the governing law and processing. They are not identical for every person.

Requests may be subject to lawful limits involving professional secrecy, another person’s rights, required records, legal claims, or a court order. We will explain applicable restrictions rather than assuming all case information is exempt.

Email support@amazon-attorney.com, call (+1) 307-683-5776, or write to our address. Explain the request and provide enough information to locate relevant records.

We may need proportionate identity or authority verification before releasing sensitive records. We will not automatically require a full identity-document copy for every request.

Authorized representatives can make requests subject to any verification permitted by law.

21. EEA and United Kingdom Requests

Where EU GDPR or UK GDPR applies, we ordinarily respond to applicable rights requests within one month, subject to lawful timing rules.

A permitted extension must be explained within the applicable initial period. Requests are generally free; a fee or refusal is used only where the law permits it and with an explanation.

You may object to direct marketing. Other objections, deletion requests, or access requests may be subject to the conditions of the applicable right.

You may complain to your relevant supervisory authority without first completing an internal complaint process.

Where a representative or data protection officer is legally required, we provide the relevant appointment and contact information in an applicable privacy notice. You may contact our public privacy address for assistance.

22. California and Other United States Requests

Where the California Consumer Privacy Act, as amended, applies to our activities and your information, available rights can include knowing, accessing, deleting, correcting, opting out of sale or sharing, limiting certain sensitive-information uses, and protection against unlawful discrimination.

Applicable requests to know, correct, or delete are acknowledged within 10 business days and ordinarily answered within 45 calendar days. Any permitted extension is explained within the initial period. Opt-out requests follow their separate applicable rules.

We honor recognized opt-out preference signals, including Global Privacy Control, where required.

“Sale” and “sharing” can have broader legal meanings than selling a customer list for money. We assess advertising and tracking arrangements accordingly. Service-related disclosure does not automatically have the same legal classification.

Categories, sources, uses, recipients, and retention criteria are described above. Where required, we provide additional collection notices, details of regulated sale or sharing, and relevant opt-out or sensitive-information controls before the affected activity occurs.

Other United States privacy laws may provide different rights, exemptions, and response periods. Where applicable, we will apply those requirements, including an appeal procedure when required.

23. Clients and Individuals in Other Countries

Local privacy protections may apply based on your location, the activity, and other legal conditions.

Contact us about an applicable local right. We will assess the request under the relevant law and explain any material limits.

The law chosen for a service contract does not automatically remove mandatory privacy rights.

24. Children and Information About Minors

Our website and commercial consultation services are intended for adults and authorized business representatives, rather than children.

We do not seek information from children through ordinary website enquiries. A matter can nevertheless contain information about a minor where it is relevant and lawful to handle.

If you believe a child has provided information inappropriately, contact us. We will assess the circumstances and remove or restrict the information where required, taking account of applicable legal and professional duties.

25. Changes to This Policy

We may update this Policy and revise the date above.

For material changes, we will provide any additional notice required. If a new purpose requires consent or another condition, we satisfy it before the new processing begins.

Posting an update does not automatically authorize an incompatible use of information previously collected.

26. Contact and Complaints

For questions, requests, objections, or privacy complaints, contact:

Please provide enough detail for us to identify the issue, without including unnecessary sensitive documents in your first message.

We will investigate and respond under the applicable requirements. You remain entitled to approach an appropriate privacy regulator or another available complaints body.